How Can We Help You?
Welcome to Cambonu’s Help Center. Find answers to common questions, learn about our services, or get in touch with our team.
Common Questions
AI Strategy Consultation Help
Q: What is the AI Strategy Consultation?
A 30-minute video consultation where we discuss your business, workflows, and infrastructure. You’ll receive a practical AI adoption plan (PDF or presentation) within 2-3 business days.
Current pricing: $100 (promotional rate, regular $1,000)
What you get:
- 30-minute consultation session
- AI use cases specific to your business
- Infrastructure recommendations (local/cloud/hybrid)
- Cost comparison and implementation roadmap
- Hardware/software requirements
Q: How do I prepare for my consultation?
Before your consultation, think about:
- Your biggest business challenges or time-consuming processes
- Current tools and systems you use
- Your budget range for AI investment
- Any specific AI ideas you’ve considered
- Privacy or compliance requirements
We’ll send a brief questionnaire after booking to help us prepare.
Q: What if I’m not technical? Can I still benefit?
Absolutely! You don’t need technical knowledge. We explain everything in plain language and focus on business outcomes, not technical jargon.
Q: Can I implement the plan myself?
Yes! The AI adoption plan is yours to implement however you choose:
- Implement yourself with your internal team
- Hire Cambonu for implementation
- Hire another developer or agency
- Use it to evaluate vendor proposals
You own the plan—no obligations.
Booking Help
Q: How do I book a consultation?
Step 1: Click “Book Your $100 AI Strategy Consultation” on any page
Step 2: Select your preferred date and time from available slots
Step 3: Enter your information (email, phone)
Step 4: Pay $100 via credit card or PayPal
Step 5: Receive confirmation email with meeting link and prep questionnaire
Q: Can I reschedule or cancel?
Rescheduling: Yes, with 24 hours notice (one free reschedule allowed)
Cancellation: Consultation fee is non-refundable once booking is confirmed
No-shows: If you miss your appointment without notice, you forfeit the fee
To reschedule: Click the link in your confirmation email or contact us at [email protected]
Q: What if I can’t find a suitable time?
Contact us at [email protected] and we’ll do our best to accommodate your schedule.
Deliverables Help
Q: When will I receive my AI adoption plan?
Timeline: Within 2-3 business days after your consultation
Format: PDF or PowerPoint presentation
Delivery: Email to the address you provided at booking
Follow-up: You can email questions for 30 days after delivery
Q: What if I have questions about the plan?
30-day follow-up support included: Email questions about your plan and we’ll respond within 1-2 business days.
For implementation support: Consider our Custom Development service or Workflow Automation packages.
Q: Do you offer payment plans?
Consultation: Full payment required at booking
Development Projects: Yes! Milestone-based payments:
- Typical: 30% upfront, 40% at midpoint, 30% at completion
- Custom arrangements available for larger projects
Q: What payment methods do you accept?
✅ Credit cards (Visa, Mastercard, Amex)
✅ PayPal
✅ Bank transfer (for projects over $10,000)
✅ Invoice payment (for corporate clients with NET30 terms)
Refund Policy Help
Q: Can I get a refund?
AI Strategy Consultation: Non-refundable once booking is confirmed
Development Projects:
- Deposit: Non-refundable once work begins
- Milestone payments: Refundable only if deliverables don’t meet agreed specifications
- Cancellation: You pay for work completed to date
Ongoing Services: Cancel anytime with 30 days notice; no refund for current month
Data Protection Help
Q: How do you protect my data?
We implement multiple security measures:
Technical:
- SSL/TLS encryption (HTTPS)
- Encrypted data storage
- Secure hosting infrastructure
- Regular security updates
Administrative:
- Limited access (need-to-know basis)
- Employee confidentiality agreements
- Security training
Legal:
- PIPEDA compliance (Canadian privacy law)
- NDAs available upon request
- Clear data handling policies
Q: Do you sign NDAs?
Yes! We routinely sign:
- Non-Disclosure Agreements (NDAs)
- Business Associate Agreements (BAAs for HIPAA)
- Confidentiality clauses in contracts
Contact us to discuss your confidentiality requirements.
Q: Is my information shared with third parties?
We DO NOT sell, rent, or trade your data.
We share information only with:
- Service providers (booking, payment, email) under strict confidentiality
- As required by law
Local AI deployments: Your data stays on your infrastructure—we never access it.
Service-Specific Help
AI Strategy Consultation
What it is: 30-minute consultation + AI adoption plan deliverable
Who it’s for: Businesses exploring AI, need clarity on approach and costs
Timeline: Book now → consultation within days → plan delivered in 2-3 business days
Price: $100 (limited time)
Workflow Automation
What it is: AI-powered automation connecting your tools and handling repetitive tasks
Who it’s for: SMBs spending hours on manual processes, data entry, routine tasks
Examples:
- Automated customer communication
- Data syncing between systems
- Report generation
- Order processing
- HR onboarding
Intelligent Chatbots
What it is: AI chatbots that understand natural language and engage conversationally
Who it’s for: Businesses handling high support volumes, need 24/7 availability
Examples:
- Customer support automation
- Sales qualification
- Appointment scheduling
- Internal HR/IT assistants
Custom AI Development
What it is: End-to-end custom AI systems tailored to your unique needs
Who it’s for: Organizations with complex requirements, strategic AI initiatives
Examples:
- Agentic AI systems
- Local AI infrastructure
- Document processing
- Predictive analytics
- Computer vision applications
Technical Support
Q: What are the system requirements for your services?
For consultations:
- Computer or mobile device with internet
- Video conferencing capability (Zoom, Google Meet, etc.)
- Microphone and camera (optional but recommended)
For delivered systems (depends on service):
- Workflow Automation: Cloud-hosted (no requirements) or self-hosted (server with Docker)
- Chatbots: Web browser for management; works on any device for end-users
- Custom AI: Specified in project requirements; can be local servers or cloud
Q: I need help integrating your solution with my systems
During development: Integration is part of our delivery—we handle it.
Post-delivery support:
- 30-60 day support included (varies by service)
- Documentation provided for self-service
- Ongoing support available (monthly retainer or ad-hoc)
Contact: [email protected]
Still Can’t Find an Answer?
📧 Email Support
General inquiries and Technical support: [email protected]
Privacy questions: [email protected]
Response time: Usually within 24 hours (business days)
💬 Book a Consultation
Have specific questions about AI for your business? Book a $100 consultation and get personalized answers.
Book Your $100 AI Strategy Consultation →
📖 Browse Resources
- Blog & Resources – Guides, case studies, and insights
- Local vs Cloud AI Guide – Comprehensive comparison
🔗 Follow Us
Stay updated with AI insights and company news:
- LinkedIn: LinkedIn
Office Hours
Monday – Friday: 8:00 AM – 5:00 PM EST (Toronto time)
Saturday – Sunday: Closed
Emergency support (for active project clients): Contact your project manager
Mailing Address
Cambonu Inc. 1-1-511 Lacolle Way, Suite #8241 Ottawa, K4A 5B6, Ontario, Canada
Feedback & Suggestions
We’re always looking to improve! Share your feedback:
- Email: [email protected]
- Feature Requests: Tell us what you’d like to see
Your input helps us serve you better.
Report a Problem
Website issues: [email protected]
Security concerns: [email protected]
Privacy complaints: [email protected]
We take all reports seriously and respond promptly.
Accessibility Support
We’re committed to making our services accessible to everyone.
If you experience accessibility issues:
- Email: [email protected]
- Describe the issue and we’ll work to resolve it
- Request alternative formats for documents
