Last Updated: January 12, 2026

Welcome to Cambonu

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with the Cambonu website (the “Service”) operated by Cambonu (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using our Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Definitions

“Client” or “Customer” means any individual or entity that purchases or uses our services.

“Services” means all services provided by Cambonu, including but not limited to:

  • AI Strategy Consultation
  • AI Workflow Automation
  • Intelligent Chatbots and Virtual Assistants
  • Custom AI Development
  • Related consulting, development, and support services

“Deliverables” means any work product, documentation, code, systems, or materials provided to Client as part of our Services.

“Agreement” means the contract formed between Cambonu and Client for the provision of Services, including these Terms and any Statement of Work (SOW).

2. Services Description

2.1 General Services

Cambonu provides AI consulting, strategy, development, and implementation services as described on our website and in any applicable Statement of Work.

2.2 Service Engagement

Services are provided upon:

  • Booking and payment for AI Strategy Consultation
  • Execution of a Statement of Work (SOW) for custom development projects
  • Other written agreement between Cambonu and Client

2.3 No Guarantee of Results

While we strive for excellence, Cambonu does not guarantee specific outcomes, ROI, or results from our Services. Any projections, estimates, or examples provided are for illustrative purposes only and do not constitute a promise of specific results.

3. Booking and Payment Terms

3.1 AI Strategy Consultation

  • Payment Required: Full payment of $100 (promotional price) or applicable rate at time of booking
  • Non-Refundable: Consultation fees are non-refundable once booking is confirmed
  • Rescheduling: Clients may reschedule once with 24 hours notice. No-shows forfeit the consultation fee
  • Deliverable Timeline: AI adoption plan delivered within 2-3 business days following consultation

3.2 Custom Development Projects

  • Statement of Work: All custom projects require a signed SOW detailing scope, deliverables, timeline, and fees
  • Payment Structure: Milestone-based payments as outlined in SOW (typical: 30% upfront, 40% midpoint, 30% completion)
  • Payment Terms: Invoices due within 30 days of receipt unless otherwise specified
  • Late Payments: Late payments may incur interest at 1.5% per month (18% annually) or the maximum allowed by law
  • Taxes: All fees exclude HST (13% in Ontario) and other applicable taxes, which will be added to invoices

3.3 Workflow Automation and Chatbot Services

  • Deposits: Projects require 30-50% deposit before work commences
  • Payment Milestones: Remaining payments due upon completion of defined milestones
  • Ongoing Costs: Monthly hosting, support, or optimization fees (if applicable) billed monthly in advance

3.4 Expenses

Reasonable expenses (travel, software licenses, third-party services) pre-approved by Client will be reimbursed at cost plus applicable taxes.

4. Intellectual Property

4.1 Ownership of Custom Deliverables

Upon full payment, Client owns:

  • Custom-specific code: Code developed specifically for Client’s unique requirements and use cases
  • Client-specific documentation: User guides, technical documentation created for Client
  • Client data and models: AI models trained specifically on Client’s proprietary data
  • Custom configurations: Settings and configurations specific to Client’s implementation

4.2 Cambonu-Retained Ownership

Cambonu retains full ownership of:

  • Base frameworks and platforms: Core AI frameworks, automation platforms, and foundational code
  • Pre-existing tools and libraries: Tools, components, and libraries developed by Cambonu prior to or independent of this engagement
  • Methodologies and processes: Proprietary development processes, techniques, and best practices
  • Reusable components: Templates, modules, and components not specific to Client
  • General knowledge and expertise: Know-how and experience gained during the engagement

4.3 License to Use Cambonu Framework

For any Deliverables that include Cambonu’s pre-existing frameworks, tools, or platforms:

Client receives a non-exclusive, non-transferable, perpetual license to:

  • ✅ Use the framework for Client’s internal business purposes
  • ✅ Install and re-install the framework on Client’s infrastructure
  • ✅ Modify configuration and settings for Client’s use
  • ✅ Create backups and disaster recovery copies

Client may NOT:

  • ❌ Resell, sublicense, or commercialize the framework
  • ❌ Transfer or assign the license to third parties
  • ❌ Remove or obscure proprietary notices or attributions
  • ❌ Reverse engineer the framework to create competing products
  • ❌ Use the framework to provide services to third parties (unless explicitly agreed in SOW)

Clarification: Client owns the custom implementation and can continue using it indefinitely. However, the underlying framework remains Cambonu’s intellectual property and cannot be resold or transferred.

4.4 Third-Party Components

Deliverables may include open-source software, third-party libraries, or licensed components. Client’s use of such components is subject to applicable third-party licenses (MIT, Apache, GPL, etc.).

4.5 Portfolio Rights

Cambonu may use Client’s name and general project description (without confidential details) in portfolio, case studies, and marketing materials with the consent of the client

5. Confidentiality

5.1 Confidential Information

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including:

  • Business strategies and plans
  • Technical information and data
  • Financial information
  • Trade secrets
  • Client/customer data

5.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available
  • Was known prior to disclosure
  • Is independently developed
  • Must be disclosed by law or court order

5.3 Data Privacy

Client data handling is governed by our Privacy Policy and applicable privacy laws (PIPEDA). We implement reasonable security measures to protect Client data.

6. Client Responsibilities

6.1 Information and Access

Client agrees to:

  • Provide accurate and complete information
  • Grant timely access to necessary systems, data, and personnel
  • Respond to requests for clarification or approval within reasonable timeframes
  • Designate a primary contact for project communication

6.2 Third-Party Services

Client is responsible for:

  • Licenses and accounts for third-party services (e.g., cloud platforms, APIs)
  • Compliance with third-party terms of service
  • Costs associated with third-party services used in the solution

6.3 Feedback and Approvals

Client will review deliverables and provide feedback within agreed timeframes. Delayed feedback may impact project timelines.

7. Warranties and Disclaimers

7.1 Our Warranties

Cambonu warrants that:

  • Services will be performed in a professional manner consistent with industry standards
  • We have the right to provide the Services
  • Deliverables will substantially conform to specifications in the SOW

7.2 Warranty Period

For custom development: 30-60 days post-launch (as specified in SOW) for bug fixes and adjustments to meet agreed specifications.

7.3 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • Services will be uninterrupted, error-free, or secure
  • Results will meet your expectations or requirements
  • AI systems will be 100% accurate or error-free
  • Third-party integrations will function indefinitely without issues

8. Limitation of Liability

8.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAMBONU’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO CAMBONU IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

8.2 Excluded Damages

IN NO EVENT SHALL CAMBONU BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Business interruption or loss of goodwill
  • Cost of substitute services
  • Damages arising from third-party services or software
  • Damages arising from Client’s misuse of deliverables

8.3 Exceptions

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Matters that cannot be excluded or limited under applicable law

8.4 AI-Specific Limitations

Client acknowledges that AI systems:

  • May produce errors, inaccuracies, or unexpected results
  • Require ongoing monitoring and human oversight
  • Are not suitable for safety-critical applications without appropriate safeguards
  • May reflect biases present in training data

Client is responsible for implementing appropriate testing, monitoring, and human review processes.

9. Indemnification

9.1 Client Indemnification

Client agrees to indemnify and hold harmless Cambonu from claims arising from:

  • Client’s misuse of deliverables
  • Client’s violation of applicable laws or third-party rights
  • Content, data, or instructions provided by Client
  • Client’s failure to comply with these Terms

9.2 No IP Indemnification

Cambonu does not provide intellectual property indemnification. Client is responsible for evaluating whether deliverables meet their needs and do not infringe third-party rights. Cambonu will reasonably cooperate with Client to address any legitimate IP concerns that arise.

10. Term and Termination

10.1 Term

These Terms remain in effect while you use our Services or until terminated.

10.2 Termination by Client

  • Consultation: Non-refundable once booking confirmed
  • Development Projects: Client may terminate with 14 days written notice. Client pays for work completed plus reasonable wind-down costs
  • Ongoing Services: Either party may terminate monthly services with 30 days notice

10.3 Termination by Cambonu

We may terminate or suspend Services immediately if Client:

  • Breaches these Terms or the SOW
  • Fails to pay amounts due
  • Engages in conduct harmful to Cambonu or others

10.4 Effect of Termination

Upon termination:

  • Client pays all amounts due for services rendered
  • Each party returns or destroys confidential information (except as required by law)
  • Sections that by nature should survive (confidentiality, IP, liability, etc.) remain in effect
  • Client receives work product completed and paid for at termination

11. Changes to Services and Terms

11.1 Service Changes

We reserve the right to modify or discontinue Services (or any part thereof) with reasonable notice. We are not liable for any modification, suspension, or discontinuance.

11.2 Terms Changes

We may update these Terms from time to time. Updated Terms will be posted with a new “Last Updated” date. Continued use of Services after changes constitutes acceptance of revised Terms.

For material changes affecting existing contracts, we will provide notice and obtain consent.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law provisions.

12.2 Jurisdiction

Any disputes arising from these Terms or Services shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

12.3 Dispute Resolution Process

Before initiating legal proceedings, parties agree to:

  1. Negotiation: Attempt to resolve disputes through good faith negotiation
  2. Mediation: If negotiation fails, submit to mediation before a mutually agreed mediator
  3. Litigation: If mediation fails, either party may proceed to court

12.4 Class Action Waiver

To the extent permitted by law, all disputes must be brought on an individual basis and not as a class action, collective action, or representative proceeding.

13. General Provisions

13.1 Independent Contractors

Cambonu and Client are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.

13.2 No Assignment

Client may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

13.3 Entire Agreement

These Terms, together with any SOW and Privacy Policy, constitute the entire agreement between Client and Cambonu regarding Services and supersede all prior agreements.

13.4 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect, and an enforceable term will be substituted reflecting our intent as closely as possible.

13.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

13.6 Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control (natural disasters, war, labor disputes, government actions, pandemics, internet/utility failures).

13.7 Notices

Notices must be in writing and sent to:

Cambonu Inc. 1-1-511 Lacolle Way, Suite #8241 Ottawa, K4A 5B6, Ontario, Canada Email: [email protected]

Client To the email address or physical address provided during booking/engagement.

Notices are deemed received: (1) immediately if by email (during business hours), (2) 1 business day if by courier, (3) 5 business days if by mail.

13.8 Language

13.8 Language

These Terms and Conditions are provided in English. By using our Services, you agree to be bound by these English-language Terms. If you require these Terms in French, please contact us at [email protected].

14. Specific Service Terms

14.1 AI Strategy Consultation

  • Consultation fee covers 30-minute session and AI adoption plan deliverable
  • Deliverable is informational and advisory only; implementation is Client’s responsibility
  • Consultation does not create ongoing advisory relationship unless separately contracted
  • Recommendations are based on information provided; accuracy depends on completeness of information

14.2 Workflow Automation

  • Client responsible for ongoing costs of third-party platforms/integrations used
  • Workflow modifications after delivery may incur additional fees
  • Workflows dependent on third-party APIs may break if APIs change; updates available for additional fee
  • Client responsible for monitoring and testing workflows in production

14.3 Intelligent Chatbots

  • Chatbots require ongoing hosting and maintenance (monthly fees apply)
  • AI accuracy depends on quality of training data provided
  • Client responsible for reviewing chatbot conversations and ensuring compliance with applicable laws
  • Chatbot may not handle all scenarios; human escalation paths required
  • Client must comply with data protection laws for data collected via chatbot

14.4 Custom AI Development

  • Detailed terms specified in project-specific Statement of Work
  • Training data quality significantly impacts AI system performance
  • Client responsible for production deployment, monitoring, and compliance
  • Ongoing model retraining may be necessary; available under separate support contract

15. Acceptable Use Policy

Client agrees NOT to:

❌ Use Services for illegal activities or to violate others’ rights
❌ Attempt to reverse engineer, decompile, or hack our systems
❌ Use Services to transmit malware, viruses, or harmful code
❌ Impersonate others or provide false information
❌ Use automated systems to access Services without permission
❌ Interfere with or disrupt Services or servers
❌ Use Services to harass, abuse, or harm others
❌ Scrape, copy, or steal content or data without permission
❌ Resell or redistribute our Services without authorization

Violation may result in immediate termination without refund.

16. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

  • We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • We use personal information only for providing Services and as disclosed in our Privacy Policy
  • We implement reasonable security measures
  • For consulting clients, we may process business information and communications; see Privacy Policy for details

17. Accessibility

We strive to make our website accessible to all users. If you experience accessibility issues, please contact us at [email protected] so we can assist.

Our Service may contain links to third-party websites or services not owned or controlled by Cambonu. We have no control over and assume no responsibility for content, privacy policies, or practices of third-party sites or services. You acknowledge and agree that Cambonu is not liable for any damage or loss caused by use of such content, goods, or services.

19. Questions and Contact Information

If you have questions about these Terms, please contact us:

Cambonu Inc. 1-1-511 Lacolle Way, Suite #8241 Ottawa, K4A 5B6, Ontario, Canada

Email: [email protected] 

Website: www.cambonu.com

20. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

These Terms are designed to comply with:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Ontario Consumer Protection Act
  • Canadian Contract Law
  • Electronic Commerce Act (Ontario)

Disclaimer: These Terms are provided for informational purposes. While created to comply with Canadian law, they do not constitute legal advice. We recommend consulting with legal counsel for your specific situation.